Support & Return Policy

Do you have questions about your order? Reach out to hello@friendsnyc.com with your order number.

Return Policy

Web returns are accepted within 14 days of receipt of item and must be returned via mail. They cannot be returned in store. To be eligible for a return, your item must be unused and in the same condition that you received it with original tags attached. It must also be in the original packaging.

ALL VINTAGE ITEMS and sale items are non-returnable and non-refundable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to:
FRIENDS RETURNS
56 Bogart St.
Brooklyn New York US 11206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.